Reach out to the BlackieShield team for questions about plans, billing, or technical matters. Our support specialists respond quickly and operate 24/7 to keep you connected.
Live support
Available daily from 08:00 to 23:00 EAT
Email tickets
Replies within a few hours, usually faster
Customer portal
Track all conversations in the support hub
Whether you prefer a quick chat, a phone call, or a detailed email, we have a channel for you. Provide as much detail as possible so our engineers can assist without delays.
Open and track requests in our secure customer portal. Attach logs or screenshots, see status updates, and pick up any conversation where you left off.
Go to Support HubHave your account email, recent plan, and device information ready. This helps us resolve technical questions within the first response.
Send a quick message and our agents will respond shortly with troubleshooting steps or plan recommendations tailored to your needs.
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